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14,034 Views 15 Replies Last post: Nov 10, 2008 2:10 PM by MasterEales RSS 1 2 Previous Next
kphelpdesk Rookie
kphelpdesk
11 posts since
Aug 21, 2008
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Nov 4, 2008 9:53 AM

Cant deploy .exe .msi Cannot deploy to Portal

I have tried this multiple ways.

I am trying to install SnagIt on a computer. I cannot get the exe or the msi to install on this machine. I have access to the path and it runs from the network. There are no additional files to download that I know of. This is failing each time. The log only says it couldnt download additional files. I have been searching all morning for an answer in the distribution community and I have followed many suggestions on those posts. I would appreciate any support.

 

I can get the MSI to start but it fails.

Thanks,

JD

kphelpdesk Rookie
kphelpdesk
11 posts since
Aug 21, 2008
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1. Nov 4, 2008 9:31 AM in response to: JD
Re: Cant deploy .exe .msi Cannot deploy to Portal

I have also tried a batch file. Why does landesk not simply run the batch file? I have tested the batch file on each machine and it runs perfectly.

 

JD

Jason SupportEmployee
Jason
226 posts since
Dec 16, 2007
Currently Being Moderated
2. Nov 4, 2008 10:15 AM in response to: JD
Re: Cant deploy .exe .msi Cannot deploy to Portal

Can you post the log file so we can see the error code?

 

Also you said you have tested the install where you using local system or logged on user to do this.

 

By default All software dist tasks are running as local system. If in 8.8 you can choose either local system or logged on user.

 

I would test your paths and ability to download as local system for more information on that see:

running as Microsoft's "Local System" account

 

 

 

kphelpdesk Rookie
kphelpdesk
11 posts since
Aug 21, 2008
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3. Nov 4, 2008 1:12 PM in response to: Jason
Re: Cant deploy .exe .msi Cannot deploy to Portal

When I click start now. I get "failed to install package"

Processing package : Snagit_Msi
Tue, 04 Nov 2008 09:58:07 File (
intbk2\install\snagit\snagit.msi) is not in cache
Tue, 04 Nov 2008 09:58:09 Downloading file
intbk2\install\snagit\snagit.msi (huT8/shwdVs8u7FHh/pQiA==, 3)
Tue, 04 Nov 2008 09:58:09 Downloading file 1 of 1 from '
intbk2\install\snagit\snagit.msi'
Tue, 04 Nov 2008 09:58:09 The file
intbk2\install\snagit\snagit.msi (3 levels) was not in the TMC cache.
Tue, 04 Nov 2008 09:58:09 The file
intbk2\install\snagit\snagit.msi (3 levels) was not in the TMC cache.
Tue, 04 Nov 2008 09:58:10 ..\AdditionalFiles.cpp(205): (80070005): Failed to download file
intbk2\install\snagit\snagit.msi : (80070005)
Tue, 04 Nov 2008 09:58:10 ..\AdditionalFiles.cpp(233): (80070005): Failed to download and hash all additional files
Tue, 04 Nov 2008 09:58:10 processing of package is complete, result -1918091226 (0x8dac4026 - code 16422)
Tue, 04 Nov 2008 10:14:46 Downloading file
intbk2\install\snagit\snagit.msi (huT8/shwdVs8u7FHh/pQiA==, 3)
Tue, 04 Nov 2008 10:14:46 Downloading file 1 of 1 from '
intbk2\install\snagit\snagit.msi'
Tue, 04 Nov 2008 10:14:47 The file
intbk2\install\snagit\snagit.msi (3 levels) was not in the TMC cache.
Tue, 04 Nov 2008 10:14:47 The file
intbk2\install\snagit\snagit.msi (3 levels) was not in the TMC cache.
Tue, 04 Nov 2008 10:14:47 ..\AdditionalFiles.cpp(205): (80070005): Failed to download file
intbk2\install\snagit\snagit.msi : (80070005)
Tue, 04 Nov 2008 10:14:51 Core name 'KFCPLANDSKPV01:172.23.27.180' obtained from active task list
Tue, 04 Nov 2008 10:14:51 Sending task status, cmd line -coreandip=KFCPLANDSKPV01:172.23.27.180 -taskid=153 -retcode=-1918091226 -complete "-ldap=CN=JD Cheek,OU=BES,OU=Admin OU,DC=alpha,DC=kaplaninc,DC=com" "-log=sdclient_task153"
Tue, 04 Nov 2008 10:16:48 Downloading file
intbk2\install\snagit\snagit.msi (huT8/shwdVs8u7FHh/pQiA==, 3)
Tue, 04 Nov 2008 10:16:48 Downloading file 1 of 1 from '
intbk2\install\snagit\snagit.msi'
Tue, 04 Nov 2008 10:16:49 The file
intbk2\install\snagit\snagit.msi (3 levels) was not in the TMC cache.
Tue, 04 Nov 2008 10:16:49 The file
intbk2\install\snagit\snagit.msi (3 levels) was not in the TMC cache.
Tue, 04 Nov 2008 10:16:49 ..\AdditionalFiles.cpp(205): (80070005): Failed to download file
intbk2\install\snagit\snagit.msi : (80070005)
Tue, 04 Nov 2008 10:16:52 Core name 'KFCPLANDSKPV01:172.23.27.180' obtained from active task list
Tue, 04 Nov 2008 10:16:52 Sending task status, cmd line -coreandip=KFCPLANDSKPV01:172.23.27.180 -taskid=153 -retcode=-1918091226 -complete "-ldap=CN=JD Cheek,OU=BES,OU=Admin OU,DC=alpha,DC=kaplaninc,DC=com" "-log=sdclient_task153"
Tue, 04 Nov 2008 10:19:37 Core name 'KFCPLANDSKPV01:172.23.27.180' obtained from active task list
Tue, 04 Nov 2008 10:19:37 Sending task status, cmd line -coreandip=KFCPLANDSKPV01:172.23.27.180 -taskid=153 -retcode=229392397 "-ldap=CN=JD Cheek,OU=BES,OU=Admin OU,DC=alpha,DC=kaplaninc,DC=com"
Tue, 04 Nov 2008 10:19:38 MSI Client Thread
Tue, 04 Nov 2008 10:19:38 PackagePath:  \\intbk2\install\snagit\snagit.msi
Tue, 04 Nov 2008 10:19:41 Installing MSI package

Initializing the MSI package information

Starting the installation of the MSI package

Installing MSI package from '
intbk2\install\snagit\snagit.msi' using options ' ALLUSERS=1 REBOOT=ReallySuppress'

Failed to install the MSI package.

Installing MSI package (0 seconds)

Installation of the MSI package failed

 

<snip>


Tue, 04 Nov 2008 11:50:05 MSI result 8DAC4002
Tue, 04 Nov 2008 11:50:05 Core name 'KFCPLANDSKPV01:172.23.27.180' obtained from active task list
Tue, 04 Nov 2008 11:50:05 Sending task status, cmd line -coreandip=KFCPLANDSKPV01:172.23.27.180 -taskid=153 -retcode=-1918091262 -complete "-ldap=CN=JD Cheek,OU=BES,OU=Admin OU,DC=alpha,DC=kaplaninc,DC=com" "-log=sdclient_task153"
Tue, 04 Nov 2008 13:29:31 File (
intbk2\install\snagit\snagit.msi) is not in cache
Tue, 04 Nov 2008 13:29:34 Downloading file
intbk2\install\snagit\snagit.msi (huT8/shwdVs8u7FHh/pQiA==, 3)
Tue, 04 Nov 2008 13:29:34 Downloading file 1 of 1 from '
intbk2\install\snagit\snagit.msi'
Tue, 04 Nov 2008 13:29:34 The file
intbk2\install\snagit\snagit.msi (3 levels) was not in the TMC cache.
Tue, 04 Nov 2008 13:29:34 The file
intbk2\install\snagit\snagit.msi (3 levels) was not in the TMC cache.
Tue, 04 Nov 2008 13:29:34 ..\AdditionalFiles.cpp(205): (80070005): Failed to download file
intbk2\install\snagit\snagit.msi : (80070005)
Tue, 04 Nov 2008 13:29:34 ..\AdditionalFiles.cpp(233): (80070005): Failed to download and hash all additional files
Tue, 04 Nov 2008 13:29:34 processing of package is complete, result -1918091226 (0x8dac4026 - code 16422)

Tracy SupportEmployee
Tracy
259 posts since
Nov 27, 2007
Currently Being Moderated
4. Nov 4, 2008 11:53 AM in response to: JD
Re: Cant deploy .exe .msi Cannot deploy to Portal

JD,

 

Did you check Jason's instructions to make sure LocalSystem has access to the UNC path? Does the UNC share have "Domain Computers" listed with at least read access?

 

-Tracy

Ty Employee
Ty
399 posts since
Dec 12, 2007
Currently Being Moderated
5. Nov 4, 2008 12:59 PM in response to: Tracy Hammond
Re: Cant deploy .exe .msi Cannot deploy to Portal

http://community.landesk.com/downloads/patch/SWD-1205188.1-2.zip  for 8.8 sp1

http://community.landesk.com/downloads/patch/SWD-1205187.5-2.zip for 8.7 sp5

 

This should address the (0x8dac4026 - code 16422) in the task log.  You should delete and re-create the task after applying.

kphelpdesk Rookie
kphelpdesk
11 posts since
Aug 21, 2008
Currently Being Moderated
6. Nov 4, 2008 1:01 PM in response to: Tracy Hammond
Re: Cant deploy .exe .msi Cannot deploy to Portal

Yes,

 

The local system has access to the path. I also have tried Local User and Current User for the Install permissions.

kphelpdesk Rookie
kphelpdesk
11 posts since
Aug 21, 2008
Currently Being Moderated
7. Nov 4, 2008 1:05 PM in response to: Ty
Re: Cant deploy .exe .msi Cannot deploy to Portal

I have 8.8 SP 2 and this works for 1.

Tracy SupportEmployee
Tracy
259 posts since
Nov 27, 2007
Currently Being Moderated
8. Nov 4, 2008 1:11 PM in response to: JD
Re: Cant deploy .exe .msi Cannot deploy to Portal

What is the date and version of lddwnld.dll on a failing client machine?

kphelpdesk Rookie
kphelpdesk
11 posts since
Aug 21, 2008
Currently Being Moderated
9. Nov 4, 2008 1:19 PM in response to: Tracy Hammond
Re: Cant deploy .exe .msi Cannot deploy to Portal

Version is 8.80.0249

 

 

Created Wednesday, August 20, 2008, 9:59:51 AM

 

Modified Friday, November 30, 2007, 3:45:28 AM

 

Accessed: Today

Tracy SupportEmployee
Tracy
259 posts since
Nov 27, 2007
Currently Being Moderated
10. Nov 4, 2008 1:27 PM in response to: JD
Re: Cant deploy .exe .msi Cannot deploy to Portal

I think that version is 8.8 flat. Try applying the client patch that Ty mentioned on that one client and retest.

kphelpdesk Rookie
kphelpdesk
11 posts since
Aug 21, 2008
Currently Being Moderated
11. Nov 4, 2008 1:31 PM in response to: Tracy Hammond
Re: Cant deploy .exe .msi Cannot deploy to Portal

I cant its for Service pack 1 only. It wont run on SP2

Tracy SupportEmployee
Tracy
259 posts since
Nov 27, 2007
Currently Being Moderated
12. Nov 4, 2008 1:57 PM in response to: JD
Re: Cant deploy .exe .msi Cannot deploy to Portal

If your client is on SP2 you would have version 8.80.2.4 dated 8/12/08. You may need to re-apply SP2 to the client machine if you have previously applied it.

kphelpdesk Rookie
kphelpdesk
11 posts since
Aug 21, 2008
Currently Being Moderated
13. Nov 6, 2008 2:04 PM in response to: Tracy Hammond
Re: Cant deploy .exe .msi Cannot deploy to Portal

I have reinstalled SP2. I installed a new client configuration. I was able to deploy an msi to my machine. When I try another program which is an exe file, it fails " couldnt download additional files". I am looking to see what my next step is for this exe procedure. If you have any suggestions I would be greatful.

 

Thanks,

 

JD

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Ty Employee
Ty
399 posts since
Dec 12, 2007
Currently Being Moderated
14. Nov 6, 2008 2:52 PM in response to: JD
Re: Cant deploy .exe .msi Cannot deploy to Portal

Does this work if you do a run from source?  re-set the package hash first

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