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9794 Views 5 Replies Latest reply: Apr 9, 2009 12:21 PM by erik RSS
Rookie 16 posts since
Sep 4, 2008

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Feb 2, 2009 5:45 PM

Cannot login to Management Suite

I have the remote console installed on my windows vista computer and every time I try to login it says:

 

Console Initiation Error:  Requested registry is not allowed.

 

I read an article that said this was due to the permissions on the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurePipeServers\winreg registry.

 

I changed it to full control for the LANDesk Management Suite users, but still no luck.

 

Any idea what the problem might be?

 

I am on Service Pack 2 for 8.8.

 

Thanks,

 

Erik

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  • phoffmann SupportEmployee 2,643 posts since
    Dec 11, 2007

    Has received 7 of 9 achievements.
    Currently Being Moderated
    1. Feb 3, 2009 2:36 AM (in response to erik)
    Re: Cannot login to Management Suite

    Try this:

    http://community.landesk.com/support/docs/DOC-3132

     

    If that doesn't help, have a closer look at the CONSOLE.EXE.LOG - getting a bit more information on the error from the log will help .

     

    Paul Hoffmann

    LANDesk EMEA Technical Lead

  • Jared Barneck SupportEmployee 1,188 posts since
    Nov 19, 2007

    Has received 5 of 9 achievements.
    Currently Being Moderated
    2. Feb 3, 2009 9:23 AM (in response to erik)
    Re: Cannot login to Management Suite

    Are you running the Console as "Admin" or just as the logged in user?

     

    In Vista you pretty much have to right-click on the ICON and choose run as administrator.

     

    You can set it to always run as administrator:

    http://community.landesk.com/support/docs/DOC-2971

     

    Set the executable to always run as administrator

    1.  

      Go to c:\program files\landesk\managementsute\

    2.  

      Right click on Console.exe and click properties

    3.  

      Click on the Compatibility tab

    4.  

      Under Privilege Level put a check in the box labeled "Run this program as an administrator"

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